Auto Parts Concierge: Retail & Wholesale Expert

Genuine Parts Company; Milford (CT); On-site; USD 19,000 - 30,000; Full time

Job summary

Genuine Parts Company, operating as the NAPA Store, seeks an associate to be the primary contact for customers in-store. You will provide automotive parts solutions, support both retail and wholesale clients, and contribute to store performance through strong product knowledge and responsive service.

The role emphasizes customer engagement, accurate parts identification, and efficient order fulfillment, with opportunities for growth within the organization.

Qualifications

• High school diploma or GED required.
• Strong communication and customer service mindset.
• Willingness to learn automotive parts and systems.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.
• Contribute to store operations and team support tasks to optimize performance.

Skills

Customer service

Communication

Problem solving

Interpersonal skills

Learning mindset

Education

High School Diploma or GED

Tools

POS systems

Inventory/catalog tools

Delivery management systems

Job description

Genuine Parts Company, operating as the NAPA Store, seeks an associate to be the primary contact for customers in-store. You will provide automotive parts solutions, support both retail and wholesale clients, and contribute to store performance through strong product knowledge and responsive service.

The role emphasizes customer engagement, accurate parts identification, and efficient order fulfillment, with opportunities for growth within the organization.