Auto Parts Concierge & Customer Champion

USA GPC Genuine Parts Company; Deerfield Beach (FL); On-site; USD 25,000 - 34,000; Full time

Job summary

The GPC Genuine Parts Company operating under the NAPA brand is seeking a Store Associate to be the primary contact for customers in the retail store. You will provide automotive parts solutions, support both retail and wholesale customers, and contribute to store performance through product knowledge and prompt service.

This role emphasizes customer engagement, teamwork, and efficient order fulfillment in a fast-paced environment with opportunities for growth within the organization.

Qualifications

• High School Diploma or GED required.
• Strong communication (verbal and written) and interpersonal skills.
• Customer-focused mindset with problem-solving abilities.
• Willingness to learn automotive parts and technology systems.
• Experience in automotive, retail, or parts environment preferred.
• Hands-on experience with vehicle repair or maintenance.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support logistics.

Skills

Communication

Customer focus

Willingness to learn

Team player

Problem solving

Interpersonal skills

Education

High School Diploma or GED

Tools

POS systems

Inventory/catalog tools

Job description

The GPC Genuine Parts Company operating under the NAPA brand is seeking a Store Associate to be the primary contact for customers in the retail store. You will provide automotive parts solutions, support both retail and wholesale customers, and contribute to store performance through product knowledge and prompt service.

This role emphasizes customer engagement, teamwork, and efficient order fulfillment in a fast-paced environment with opportunities for growth within the organization.