Auto Parts Concierge: Customer Experience Pro

Genuine Parts Company; Hyde Park (PA); On-site; USD 30,000 - 42,000; Full time

Job summary

The Store Pro at Genuine Parts Company (NAPA) serves as the primary contact for customers in the retail store, delivering an outstanding customer experience with automotive parts knowledge. You will support both retail and wholesale customers, drive loyalty, and contribute to store performance through responsive service and accurate parts guidance.

You will operate POS and catalog systems, engage with customers, and collaborate with the team in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• Strong communication and interpersonal skills.
• Willingness to learn automotive parts and systems.
• Experience in retail or automotive parts is a plus.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate systems including POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.
• Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency.
• Support continuous improvement initiatives related to store processes and operational standards.

Skills

Customer service

Communication

Problem solving

Teamwork

Multitasking

Education

High School Diploma or GED

Tools

POS systems

Inventory/catalog tools

Computers/devices

Job description

The Store Pro at Genuine Parts Company (NAPA) serves as the primary contact for customers in the retail store, delivering an outstanding customer experience with automotive parts knowledge. You will support both retail and wholesale customers, drive loyalty, and contribute to store performance through responsive service and accurate parts guidance.

You will operate POS and catalog systems, engage with customers, and collaborate with the team in a fast-paced environment.