Auto Parts Specialist & Customer Experience Leader

Genuine Parts Company; Burbank (CA); On-site; USD 42,000 - 46,000; Full time

Benefits offered by this job

Health Insurance

401(k) Plan

Paid Time Off

Employee stock purchase plan

Tuition reimbursement

Wellness programs

Job summary

Genuine Parts Company (NAPA) seeks a Store Pro to be the primary customer contact in-store, delivering automotive parts solutions and a high-quality shopping experience. You will support both retail and wholesale customers, applying product knowledge to aid sales and service, and help drive store performance through responsive, accurate order fulfillment.

In a fast-paced retail setting, you will operate POS and catalog systems, assist with inventory, and build customer relationships to foster

Qualifications

• High School Diploma or GED.
• Valid Driver’s License.
• Strong communication (verbal and written) and interpersonal skills.
• Customer-focused mindset with strong listening and problem-solving abilities.
• Willingness to learn automotive parts and technology systems.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate systems including POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.
• Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency.
• Support continuous improvement initiatives related to store processes and operational standards.

Skills

Strong communication

Customer-focused

Willingness to learn

Education

High School Diploma or GED

Tools

POS systems

Inventory/catalog tools

Job description

Genuine Parts Company (NAPA) seeks a Store Pro to be the primary customer contact in-store, delivering automotive parts solutions and a high-quality shopping experience. You will support both retail and wholesale customers, applying product knowledge to aid sales and service, and help drive store performance through responsive, accurate order fulfillment.

In a fast-paced retail setting, you will operate POS and catalog systems, assist with inventory, and build customer relationships to foster