Auto Parts Specialist & Customer Experience Pro

Genuine Parts Company; Eureka (CA); On-site; USD 34,000 - 42,000; Full time

Job summary

Genuine Parts Company, representing the NAPA brand, seeks a Store Pro to serve as the primary contact for customers in the retail store and deliver a high-quality experience. This role provides automotive parts solutions to retail and wholesale customers and contributes to store performance through product knowledge, responsiveness, and engaging service.

You will work with POS and inventory systems, support deliveries and inventory control, and maintain a safe, welcoming environment while

Qualifications

• High School Diploma or GED is required.
• Valid Driver's License is required.
• Strong communication and interpersonal skills.
• Customer-focused mindset with listening and problem-solving abilities.
• Willingness to learn automotive parts and technology systems.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate systems including POS, inventory/catalog tools.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Coordinate and dispatch deliveries, pull and prepare orders for customers and drivers.
• Contribute to housekeeping, inventory control, and overall store efficiency.

Skills

Communication skills

Customer service mindset

Problem-solving abilities

Willingness to learn automotive parts

Education

High School Diploma or GED

ASE Certification (not required)

Tools

POS systems

Inventory/cataloging systems

Job description

Genuine Parts Company, representing the NAPA brand, seeks a Store Pro to serve as the primary contact for customers in the retail store and deliver a high-quality experience. This role provides automotive parts solutions to retail and wholesale customers and contributes to store performance through product knowledge, responsiveness, and engaging service.

You will work with POS and inventory systems, support deliveries and inventory control, and maintain a safe, welcoming environment while