Auto Parts Advisor & Customer Solutions

O'Reilly Auto Parts; Frankston (TX); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Paid time off

401k with employer contributions

Medical/Dental/Vision insurance

FSA option

Tuition assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts is hiring a Parts Specialist to deliver high-quality service to retail and installer customers while supporting store management with assigned tasks. The role emphasizes greeting customers, assisting with merchandise selection, and performing daily operational duties including stocking and inventory tasks.

The position requires strong customer service skills, multitasking across phone and in-store interactions, and the ability to work with various automotive products.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Greet and assist retail/walk-in customers in selecting merchandise.
• Support store management and installers in serving professional customers as needed.
• Handle cash, credit transactions, returns and exchanges per policy.
• Answer store phone calls, look up parts, quote prices, and suggest related items.
• Perform daily operational tasks including stocking, planogram updates, and inventory checks.
• Assist with store services such as battery tests, wiper installations, and other eligible tasks.

Skills

Outstanding customer service

Multitasking

Alphanumeric matching

Job description

O'Reilly Auto Parts is hiring a Parts Specialist to deliver high-quality service to retail and installer customers while supporting store management with assigned tasks. The role emphasizes greeting customers, assisting with merchandise selection, and performing daily operational duties including stocking and inventory tasks.

The position requires strong customer service skills, multitasking across phone and in-store interactions, and the ability to work with various automotive products.