Auto Parts Advisor - Customer Service & Growth

O'Reilly Auto Parts; Bristol (VA); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Medical, Dental, Vision Insurance

Wellbeing programs

Tuition assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to retail and installer customers. The role supports store management and involves greeting customers, assisting with merchandise, and handling transactions with accuracy and care.

The position emphasizes customer satisfaction, product knowledge, and collaboration with team members. Bilingual applicants are encouraged, and the company highlights career growth, robust benefits, and a strong internal promotion culture.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Greet customers and assist with merchandise selection.
• Assist managers and installer service specialists with professional customers.
• Handle cash, checks, credit cards, and make change accurately according to policy.
• Process exchanges and returns for credit per policy.
• Address and resolve customer complaints in a friendly manner.
• Perform daily operational tasks including stocking, planogram updates, and image maker work.
• Operate brake lathe and other test equipment after training.
• Provide in-store services such as installing wipers and testing batteries when allowed by law.

Skills

Alphanumeric matching

Customer service

Multitasking

Job description

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to retail and installer customers. The role supports store management and involves greeting customers, assisting with merchandise, and handling transactions with accuracy and care.

The position emphasizes customer satisfaction, product knowledge, and collaboration with team members. Bilingual applicants are encouraged, and the company highlights career growth, robust benefits, and a strong internal promotion culture.