Auto Loan Collections Specialist

Glsauto; Greenville (SC); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision

401K with employer match

PTO and paid holidays

VTO

Tuition Reimbursement

Parental Leave

Business casual environment

Job summary

GLS is seeking a dedicated associate to manage auto loan accounts and reduce delinquency while maintaining positive customer relationships. The role involves contacting customers, negotiating with them and GLS, and documenting all interactions accurately in GLS systems.

The position emphasizes meeting targets within a fast-paced environment, following company guidelines, and supporting special projects as needed. A high school diploma is required, and MS Office proficiency is expected.

Qualifications

• High school diploma or equivalent is required.
• Excellent interpersonal and communication skills are essential.
• Ability to maintain confidentiality and handle sensitive information.

Responsibilities

• Manage a portfolio of auto loan accounts and reduce delinquency.
• Contact customers to understand intent and ability to pay.
• Maintain positive relationships while collecting on past-due balances.
• Negotiate solutions with customers and GLS with clear dates and amounts.
• Follow state and company guidelines in a fast-paced environment.
• Document all contacts and outcomes in GLS systems.
• Meet or exceed goals and business plan objectives.
• Support additional assignments or special projects as needed.

Skills

Interpersonal skills

Communication

Conflict management

Team player

Attention to detail

Organization

Proficient in MS Office

Education

High school diploma or equivalent

Tools

MS Office

Job description

GLS is seeking a dedicated associate to manage auto loan accounts and reduce delinquency while maintaining positive customer relationships. The role involves contacting customers, negotiating with them and GLS, and documenting all interactions accurately in GLS systems.

The position emphasizes meeting targets within a fast-paced environment, following company guidelines, and supporting special projects as needed. A high school diploma is required, and MS Office proficiency is expected.