Auto Loan Collections Coordinator — Impact & Growth

Glsauto; Tempe, Northern (AZ, KY); Hybrid; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401K with employer match

Paid Time Off and holidays

Paid Volunteer Time Off

Tuition Reimbursement

Parental Leave

Business casual environment

Job summary

GLS in Tempe, AZ is seeking a Collections Coordinator to manage a portfolio of auto loan accounts and reduce delinquency while maintaining positive customer relationships. You will contact customers to understand ability to pay and negotiate feasible settlements in line with company guidelines.

This phone- and computer-based role requires accurate documentation of all interactions, and you will work to meet or exceed goals in a fast-paced environment, with occasional weekend shifts and rotating

Qualifications

• High school diploma or equivalent required.
• Strong interpersonal and communication skills with customers.
• Ability to handle confidential information with discretion.
• Proven ability to build cross-functional partnerships.
• Excellent listening and written communication abilities.
• Team player capable of thriving in a fast-paced environment.
• Proficient computer skills and quick to learn new systems.
• Strong organization and attention to detail.

Responsibilities

• Manage a portfolio of auto loan accounts and reduce delinquency.
• Contact customers to understand intent and ability to pay.
• Maintain positive relationships while collecting on past-due balances.
• Negotiate solutions with clear dates and amounts.
• Follow state and company guidelines in a fast-paced environment.
• Document all contacts and outcomes in GLS systems.
• Meet or exceed assigned goals and business plan objectives.
• Support additional assignments or special projects as needed.

Skills

Interpersonal skills

Communication

Organization

Conflict management

Active listening

Team player

Adaptability

Customer service

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

GLS in Tempe, AZ is seeking a Collections Coordinator to manage a portfolio of auto loan accounts and reduce delinquency while maintaining positive customer relationships. You will contact customers to understand ability to pay and negotiate feasible settlements in line with company guidelines.

This phone- and computer-based role requires accurate documentation of all interactions, and you will work to meet or exceed goals in a fast-paced environment, with occasional weekend shifts and rotating