Collections Coordinator

Global Lending Services; Greenville (SC); On-site; USD 35,000 - 40,000; Full time

Benefits offered by this job

Medical benefits

401(k) with employer match

Paid Time Off (PTO)

Tuition Reimbursement

Parental Leave

Business casual work environment

Job summary

Global Lending Services in Greenville, SC, seeks a motivated individual to manage auto loan accounts. In this full-time role, you will engage with customers to ensure timely payments and maintain positive relationships. Candidates should have a high school diploma and strong interpersonal and communication skills. The position requires computer proficiency and the ability to handle sensitive information with discretion. Benefits include healthcare, 401(k) matching, paid time off, and a business casual work environment.

Qualifications

• Excellent interpersonal skills: friendly, tactful, empathetic.
• Strong judgment and discretion with sensitive information.
• Ability to build partnerships and maintain customer relationships.
• Comfortable probing and asking targeted questions.

Responsibilities

• Manage a portfolio of auto loan accounts and reduce delinquency.
• Contact customers to assess their intent and ability to pay.
• Negotiate solutions with customers and maintain documentation.
• Meet assigned goals and business plan objectives.

Skills

Interpersonal skills

Conflict management

Active listening

Verbal communication

Written communication

Computer proficiency

Organization

Detail-oriented

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Quick Facts

Compensation: $17.25/hr plus monthly performance bonuses.

Location: Greenville, SC.

Schedule: Fixed 40 hours/week, Regular, predictable attendance required.

• No Sundays
• One night per week (12PM-8PM)
• Every 4th rotating Friday (9AM-7PM)
• Every 4th rotating Saturday (8AM-12PM) with 9 hour shifts during the week (8AM-6PM and 10AM-8PM) - one scheduled day off in the week

Why GLS?

GLS is dedicated to helping more individuals access affordable auto financing through advanced analytics and technology. For over 10 years, we have supported more than a million families, providing them with reliable transportation options in their daily lives.

What You’ll Do

• Manage a portfolio of auto loan accounts and reduce delinquency.
• Contact customers to understand intent and ability to pay.
• Maintain positive relationships while collecting on past‑due balances.
• Negotiate solutions that work for customers and GLS (immediate payments and/or promises to pay with clear dates and amounts).
• Follow state and company guidelines in a fast‑paced environment.
• Accurately document all contacts, outcomes, and follow‑up in GLS systems.
• Meet or exceed assigned goals and business plan objectives.
• Maintain electronic records and support additional assignments or special projects as needed.

What You’ll Bring

• High school diploma or equivalent.
• Excellent interpersonal skills: friendly, tactful, empathetic, and able to influence and manage conflict.
• Strong judgment and discretion with highly sensitive and confidential information.
• Ability to build cross‑functional partnerships and maintain positive customer relationships.
• Active listening skills; comfortable probing and asking targeted questions to gather information.
• Strong verbal and written communication with internal and external customers.
• Team player who can adapt in a fast‑paced, changing environment.
• Proficient computer skills with internet and standard business tools (Microsoft Office); quick to learn new systems.
• Excellent organization and attention to detail; able to manage multiple priorities.
• Commitment to GLS core values and key competencies.

Work Environment

• This role is phone‑ and computer‑based, requiring the employee to be seated for extended periods.
• Frequent speaking and close visual work, including reading data, screens, and documents.

Benefits and Perks

• Medical, dental, vision, telemedicine, supplemental insurance benefits, long‑term and short‑term disability.
• 401(k) with employer match and 100% immediate vesting.
• Paid Time Off (PTO) and paid company holidays to help you balance work and personal life.
• Paid Volunteer Time Off (VTO) annually.
• Tuition Reimbursement.
• Parental Leave.
• Business casual work environment.

About GLS

• Join over 1,000 colleagues who “Care Deeply and Think Boldly” in a positive, adaptive culture that celebrates success and impact. GLS is proud to be recognized by Inc. 5000 as one of the nation’s fastest‑growing private companies.

GLS participates in the E-Verify program to confirm the employment eligibility of all newly hired employees.

Please visit www.glsauto.com for information about our great company and other amazing opportunities.

Applicants have rights under Federal Employment Laws.

Family and Medical Leave Act (FMLA).

Equal Employment Opportunity (EEO).

Employee Polygraph Protection Act (EPPA).