Auto Insurance CSR – Growth, Benefits & Flexible Hours

GEICO Norwalk; Getzville (NY); On-site; USD 27,000 - 41,000; Full time

Benefits offered by this job

Health benefits from Day 1

PTO and holidays

401(k) with match

Tuition assistance via GEICO Strive

Job summary

GEICO is seeking an Auto Customer Service Representative in Getzville, NY to provide reassurance and solutions for policyholders. You will guide coverage needs, handle billing inquiries, and deliver world-class service on a high-volume basis.

Role emphasizes licensing/education support, on-site training, and a flexible structure with guaranteed pay components and incentives. Must be available for evenings, weekends, and holidays.

Qualifications

• Experience in high-volume call centers with KPIs and measurable goals.
• Effective communicator with strong listening and empathy.
• High School Diploma or GED required; College degree preferred.

Responsibilities

• Manage incoming calls, messages, billing questions, and policy updates, while offering recommendations.
• Resolve customer concerns, ensuring a positive experience.
• Stay informed about GEICO’s products and identify cross-selling opportunities.
• Enhance customer satisfaction through meaningful interactions.

Skills

Customer service

Interpersonal skills

Problem solving

Empathy

Multitasking

Education

High School Diploma or GED

Job description

GEICO is seeking an Auto Customer Service Representative in Getzville, NY to provide reassurance and solutions for policyholders. You will guide coverage needs, handle billing inquiries, and deliver world-class service on a high-volume basis.

Role emphasizes licensing/education support, on-site training, and a flexible structure with guaranteed pay components and incentives. Must be available for evenings, weekends, and holidays.