Hybrid Customer Service Rep – Flexible Hours, Benefits, Growth

GEICO Norwalk; Fredericksburg (VA); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Health and wellness benefits starting

Paid time off and holidays

401(k) with match

Tuition assistance program

Job summary

GEICO in Fredericksburg, Virginia is seeking a Customer Service Representative to provide reassurance and solutions for policyholders. You will guide coverage needs, handle billing inquiries, and deliver world-class service from an on-site location.

The role requires 1 year of customer-facing experience (3+ years preferred) and the possibility of licensing in Personal Lines or P&C. Benefits include health coverage from day one, PTO, holidays, and a 401(k) match. Training will be provided.

Qualifications

• Minimum of 1 year of customer-facing experience required; 3+ years preferred.
• Active Personal Lines or Property & Casualty license is preferred (training and exam fees provided).
• High School Diploma or GED required; College degree preferred.

Responsibilities

• Customer Interaction: Manage incoming calls, messages, billing questions, and policy updates, while offering recommendations.
• Problem Resolution: Resolve customer concerns, ensuring a positive experience.
• Product Knowledge: Stay informed about GEICO's products and identify cross-selling opportunities to assist customers.

Skills

Customer service

Communication

Multitasking

Education

High School Diploma or GED

Active Personal Lines license

Job description

GEICO in Fredericksburg, Virginia is seeking a Customer Service Representative to provide reassurance and solutions for policyholders. You will guide coverage needs, handle billing inquiries, and deliver world-class service from an on-site location.

The role requires 1 year of customer-facing experience (3+ years preferred) and the possibility of licensing in Personal Lines or P&C. Benefits include health coverage from day one, PTO, holidays, and a 401(k) match. Training will be provided.