Auto Injury Claims Specialist (Tech-Driven)

Root Inc.; United States; Remote; USD 71,000 - 82,000; Full time

Job summary

Root Inc. is seeking an Injury Adjuster to enforce fairness in claims and leverage technology to improve the customer experience. The role involves evaluating coverage, determining liability, and delivering an industry-leading claims process across the United States.

The position requires 2+ years of personal auto claims experience, multi-state work, and strong attention to detail. Candidates must be comfortable on camera for virtual interviews and will work in a flexible arrangement across the

Qualifications

• 2+ years of experience handling personal auto insurance claims across multiple states.
• Strong understanding of liability principles and claim settlement processes.
• Ability to gather statements, respond to correspondence, and obtain supervisor authority when needed.

Responsibilities

• Deliver industry-leading claim experiences for policyholders and claimants.
• Confirm coverage and determine liability for a wide range of scenarios.
• Maintain diaries and respond to claim correspondence with high quality.
• Coordinate vehicle repairs and assist with rental reimbursements.
• Evaluate injury claims from minor to severe and support guideline development.

Skills

Multi-state experience

Liability determinations

Negotiation of settlements

Attention to detail

Auto claims handling

Education

Bachelor’s degree preferred

Job description

Root Inc. is seeking an Injury Adjuster to enforce fairness in claims and leverage technology to improve the customer experience. The role involves evaluating coverage, determining liability, and delivering an industry-leading claims process across the United States.

The position requires 2+ years of personal auto claims experience, multi-state work, and strong attention to detail. Candidates must be comfortable on camera for virtual interviews and will work in a flexible arrangement across the