Auto Glass Scheduling & Service Coordinator

Ultimate Staffing; Tempe (AZ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Paid time off and holidays

Competitive pay

Job summary

Ultimate Staffing in Tempe, AZ seeks a Customer Service & Scheduling Coordinator for an automotive services organization. You will be the primary contact for customers, coordinating windshield replacement appointments and communicating with technicians and service locations to ensure a smooth scheduling experience.

The role requires strong communication, organization, and multitasking as you manage calendars, verify details, and maintain accurate records in scheduling systems.

Qualifications

• High school diploma or equivalent required.
• 1+ year of customer service, call center, dispatching, scheduling, or administrative experience preferred.
• Strong communication and interpersonal skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office and scheduling software.

Responsibilities

• Schedule and coordinate windshield replacement and automotive glass service appointments.
• Receive inbound calls, emails, and customer inquiries regarding services, availability, and appointment status.
• Verify customer information and service details to ensure accurate scheduling.
• Communicate with technicians and service providers regarding appointment updates, cancellations, and reschedules.
• Monitor appointment calendars and optimize scheduling to maximize efficiency.
• Provide exceptional customer service and professionally resolve customer concerns.
• Maintain accurate records in scheduling and customer management systems.
• Follow up with customers regarding appointment confirmations and service completion.
• Assist with administrative tasks and data entry as needed.

Skills

Customer Service

Scheduling & Calendar Management

Data Entry

Problem Solving

Time Management

Multitasking

Microsoft Office Suite

Education

High school diploma or equivalent

Tools

Scheduling software

Job description

Ultimate Staffing in Tempe, AZ seeks a Customer Service & Scheduling Coordinator for an automotive services organization. You will be the primary contact for customers, coordinating windshield replacement appointments and communicating with technicians and service locations to ensure a smooth scheduling experience.

The role requires strong communication, organization, and multitasking as you manage calendars, verify details, and maintain accurate records in scheduling systems.