Auto Glass Customer Sales & Service Specialist

AAA Mountain West Group

Scottsdale (AZ)

In loco

USD 36.000 - 48.000

Tempo pieno

4 giorni fa

Candidati tra i primi

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Vantaggi offerti da questo lavoro

Paid holidays

PTO

Sundays off

Benefits

401K matching

Tuition reimbursement

AAA membership

Employee discounts

Descrizione del lavoro

AAA Mountain West Group seeks a customer service professional to join our auto glass team in Scottsdale. You will manage call volume, gather information, coordinate with insurance, and support the service workflow from order to dispatch.

You will use our glass management software to process invoices, troubleshoot issues with service, parts, vendors, and customers, and help schedule and dispatch technicians. A high school diploma and 2 years of customer service in auto glass are required.

Competenze

Clear and effective communication with clients and internal teams.
Familiarity with department software to access customer data and orders.
Ability to troubleshoot service, parts, vendors, and customer issues.

Mansioni

Manage call volume for auto glass by following proper process to provide efficient, courteous service.
Gather information and work closely with customer insurance agency.
Process invoices for payment through glass management software and verify invoice accuracy.
Work with auto glass team and suppliers to troubleshoot issues.
Order glass/parts for jobs, create technician schedules for jobs booked, and dispatch work to technicians.