Auto Glass: Customer Service & Scheduling Specialist

Tri City Glass & Door Inc; Green Bay (WI); Vor Ort; USD 38.000 - 48.000; Vollzeit

Benefits dieser Stelle

Employee stock ownership plan (ESOP)

Health, Dental, Vision

401(k) with employer match

Paid Time Off (PTO)

Short and Long-Term Disability

Paid holidays

Flex Saving Account (FSA)

Health saving account (HSA)

Life insurance

Company discounts

Employee referral bonus

Employee assistance program

Zusammenfassung

Tri City Glass & Door Inc in Green Bay, WI is seeking a Customer Service Representative to deliver exceptional service by coordinating repair and replacement services, scheduling installations, processing orders, and maintaining customer records.

You will serve as the primary contact for customers and field technicians in the Auto Glass Department, quote prices, handle invoicing, and support the team in a fast-paced shop environment.

Qualifikationen

• High School Diploma or equivalent.
• Basic math skills.
• 2+ years of customer service experience.
• Ability to work well in teams and independently.
• Ability to prioritize and multitask.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Outlook, Word, and Excel.
• Experience in construction, service scheduling, automotive, or glass industry preferred.
• Ability to work in a fast-paced environment with interruptions and changing priorities.
• Ability to sit, stand, and use a computer for extended periods.

Aufgaben

• Coordinate repair and replacement services and schedule installations.
• Serve as primary communication link between customers, installers, and department personnel.
• Accurately quote prices, schedule work, and generate daily work orders for installers.
• Complete invoicing in a timely manner to avoid delays in billing.
• Maintain customer accounts and discount schedules as directed by management.
• Keep accurate inventory records.
• Address customer needs and concerns before installation.
• Maintain professionalism in appearance and attitude.
• Wear PPE per policy.
• Perform other duties as assigned.

Kenntnisse

Customer service

Teamwork

Multitasking

Communication

Ausbildung

High School Diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Office Suite

Jobbeschreibung

Tri City Glass & Door Inc in Green Bay, WI is seeking a Customer Service Representative to deliver exceptional service by coordinating repair and replacement services, scheduling installations, processing orders, and maintaining customer records.

You will serve as the primary contact for customers and field technicians in the Auto Glass Department, quote prices, handle invoicing, and support the team in a fast-paced shop environment.