Auto Glass Customer Service & Dispatch Specialist

AAA Mountain West Group; Phoenix (AZ); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Paid holidays

PTO first year

Sundays off

Medical benefits

Dental benefits

Vision benefits

Wellness program

401K match

Tuition reimbursement

AAA membership

Employee discounts

Job summary

AAA Mountain West Group is seeking a dedicated team member for an auto glass customer service role in Phoenix. You will manage calls, gather insurance information, and coordinate with vendors to ensure smooth service delivery.

Responsibilities include processing invoices, coordinating with the auto glass team and suppliers, and scheduling/dispatching technicians. This position emphasizes strong communication, reliability, and on-site work with competitive benefits.

Qualifications

• Must have a high school diploma.
• 2+ years of customer service in auto glass or related field.
• Strong communication and interpersonal skills.
• Ability to manage call volume with professionalism.
• Willingness to learn department software.

Responsibilities

• Manage call volume for auto glass with courteous, efficient service.
• Gather information and coordinate with customer insurance.
• Process invoices and verify accuracy in the glass management system.
• Work with auto glass team and suppliers to troubleshoot issues.
• Order glass/parts, schedule jobs, and dispatch technicians.

Skills

Communication

Software familiarity

Troubleshooting

Auto glass knowledge

Flexibility

Education

High School Diploma

Job description

AAA Mountain West Group is seeking a dedicated team member for an auto glass customer service role in Phoenix. You will manage calls, gather insurance information, and coordinate with vendors to ensure smooth service delivery.

Responsibilities include processing invoices, coordinating with the auto glass team and suppliers, and scheduling/dispatching technicians. This position emphasizes strong communication, reliability, and on-site work with competitive benefits.