Auto Glass CSR: Scheduling, Quotes & Tech Support

Glass America; North Las Vegas (NV); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

PTO 80 hrs/yr

Parental leave 80 hrs

Medical Insurance

401(k) Match

Paid holidays

DailyPay option

Job summary

Glass America in North Las Vegas is seeking a Customer Service Representative to support daily shop operations by professionally assisting customers, scheduling appointments, coordinating with Auto Glass Technicians, and maintaining accurate customer and sales records.

This role is ideal for an organized, dependable, and technology-friendly individual who thrives in a fast-paced, customer-facing environment and helps the team meet production and service goals.

Qualifications

• 1–3 years of retail, auto service, call center, or customer-facing experience.
• Experience using dashboards, performance tools, and CRM systems.

Responsibilities

• Professionally handle customer interactions in person and over the phone.
• Schedule appointments and coordinate with Auto Glass Technicians.
• Enter customer information, quotes, and update records in the CRM.
• Support inventory checks, part deliveries, and job confirmations.
• Work with technicians, market leadership, and Inside Sales teams.

Skills

Multitasking

Communication

Customer service

Education

High school diploma or GED

Tools

CRM systems

Dashboards

Performance tools

Job description

Glass America in North Las Vegas is seeking a Customer Service Representative to support daily shop operations by professionally assisting customers, scheduling appointments, coordinating with Auto Glass Technicians, and maintaining accurate customer and sales records.

This role is ideal for an organized, dependable, and technology-friendly individual who thrives in a fast-paced, customer-facing environment and helps the team meet production and service goals.