Customer Service & Scheduling Specialist - Auto Glass

Mobile Auto Solutions, LLC; Las Vegas (NV); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Holiday pay

Health Insurance

401(k)

Job summary

Glass America Nevada is seeking a Customer Service Representative to support daily shop operations by professionally assisting customers, scheduling appointments, coordinating with Auto Glass Technicians, and maintaining accurate customer and sales records.

This role is ideal for an organized, dependable, and technology‑comfortable individual who thrives in a fast‑paced, customer facing environment and is motivated to help the team meet production and service goals.

Qualifications

• 1–3 years of retail, auto service, call center, or customer-facing experience.
• Ability to manage multiple priorities in a fast-moving environment.
• Experience using dashboards, performance tools, and CRM systems.

Responsibilities

• Handle customer interactions in person and over the phone.
• Schedule appointments with urgency.
• Coordinate with Auto Glass Technicians in the field.
• Enter sales and update customer records in the software.
• Provide quotes for installation and repair services.
• Support shop production goals and budgets.
• Maintain accurate work orders and records.
• Keep store environment clean and customer-ready.
• Assist with inventory checks and job confirmations.
• Collaborate with technicians, market leadership, and Inside Sales teams.

Skills

Multitask

Communication

Customer service

Data entry

CRM usage

Education

High school diploma or GED

Tools

Dashboards

CRM systems

Performance tools

Job description

Glass America Nevada is seeking a Customer Service Representative to support daily shop operations by professionally assisting customers, scheduling appointments, coordinating with Auto Glass Technicians, and maintaining accurate customer and sales records.

This role is ideal for an organized, dependable, and technology‑comfortable individual who thrives in a fast‑paced, customer facing environment and is motivated to help the team meet production and service goals.