Auto Finance Support Specialist I

Aumni; Tempe (AZ); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

comprehensive health care coverage

on-site health and wellness centers

a retirement savings plan

backup childcare

tuition reimbursement

mental health support

financial coaching

Job summary

JPMorganChase is seeking a Specialist I in Account Service to be the first point of contact for clients, delivering exceptional customer service for a range of financial products. You will handle inbound calls and build strong customer relationships while offering innovative solutions to meet client needs.

The role thrives in a fast-paced call center, requiring effective communication, multitasking, and results-driven performance. Training and regulatory compliance are integral to the position.

Qualifications

• 1+ year experience in phone or face-to-face settings.
• Ability to multitask with computer systems.
• Able to solve problems and present solutions clearly.
• Learn products and systems quickly and seek feedback.

Responsibilities

• Handles a high volume of inbound calls delivering comprehensive support for financial products.
• Interprets customer needs and provides ongoing insights.
• Navigates multiple computer systems efficiently.
• Works independently and with the team to achieve goals.
• Adheres to regulatory and department procedures.

Skills

Communication

Multitasking

Phone support

Customer service

Problem solving

Empathy

Cultural adaptability

Software literacy

Education

High school diploma or GED

Tools

CRM software

Job description

JPMorganChase is seeking a Specialist I in Account Service to be the first point of contact for clients, delivering exceptional customer service for a range of financial products. You will handle inbound calls and build strong customer relationships while offering innovative solutions to meet client needs.

The role thrives in a fast-paced call center, requiring effective communication, multitasking, and results-driven performance. Training and regulatory compliance are integral to the position.