Auto Finance Collections Specialist — Growth & Benefits

Lobel Financial; Anaheim (CA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental, and vision insurance

Paid holidays

Paid vacation and sick time

Opportunities for internal promotion

Job summary

Lobel Financial is seeking a Collections Specialist to join its auto finance collections team. The role focuses on delinquent auto loan accounts, combining customer service, negotiation, and compliance-focused collections to secure payments and repayment plans.

The ideal candidate is professional, detail-oriented, and capable of handling high-volume calls while meeting performance goals. Equal opportunity employer with strong benefits and growth opportunities.

Qualifications

• High school diploma or equivalent.
• Experience in collections, customer service, call center, loan servicing, or sales preferred.
• Strong verbal and written communication skills.
• Excellent time management and multitasking abilities.
• Attention to detail and documentation accuracy.

Responsibilities

• Make inbound and outbound collection calls regarding delinquent auto loan accounts.
• Communicate with customers via phone, email, and written correspondence.
• Secure payments, payment promises, or establish repayment plans.
• Provide professional and empathetic customer service in a collections environment.
• Review, process, and document account adjustments and updates.
• Resolve payment discrepancies, disputes, and short payments.
• Maintain accurate records of all customer interactions and collection activity.
• Follow all state and federal debt collection laws (FDCPA) and company policies.
• Manage an assigned portfolio of customer accounts.
• Meet or exceed individual and team collections performance metrics.
• Escalate accounts to supervisors or management when appropriate.

Skills

collections

customer service

call center

loan servicing

Education

High school diploma or equivalent

Tools

Microsoft Office

account management systems

Job description

Lobel Financial is seeking a Collections Specialist to join its auto finance collections team. The role focuses on delinquent auto loan accounts, combining customer service, negotiation, and compliance-focused collections to secure payments and repayment plans.

The ideal candidate is professional, detail-oriented, and capable of handling high-volume calls while meeting performance goals. Equal opportunity employer with strong benefits and growth opportunities.