Auto Loan Collections Specialist - Growth & Bonus

PFS - Professional Financial Services; Buford (GA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term and long-term disability

401(k) with company matching

Paid sick time

Paid holidays

Paid vacation time

Monthly bonus potential

Job summary

Professional Financial Services in Buford, GA is seeking an Auto Loan Collections Specialist to manage delinquent auto-loan accounts, communicate with customers, and help protect relationships between the customer and the company.

You will handle high-volume calls, negotiate payment arrangements, document interactions, and collaborate with the Branch Manager and Remarketing Department to coordinate repossession steps as needed.

Qualifications

• 2+ years of collections experience.
• Auto-finance or consumer lending experience preferred.
• Strong verbal and written communication skills.
• Excellent negotiation, problem-solving, and conflict-resolution abilities.
• Ability to manage a high-volume queue with accuracy.

Responsibilities

• Manage auto-loan accounts through all delinquency stages, from early past due to repossession referral.
• Make high-volume inbound/outbound calls to understand delinquency reasons and identify solutions.
• Negotiate payment arrangements within guidelines and monitor promises to pay.
• Document customer interactions, changes, and repossession recommendations accurately and promptly.
• Coordinate with the Branch Manager and Remarketing Department to support repossession decisions.

Skills

Collections experience

Auto-finance experience

Verbal and written communication

Negotiation & problem-solving

Attention to detail & organization

Education

High school diploma or equivalent

Job description

Professional Financial Services in Buford, GA is seeking an Auto Loan Collections Specialist to manage delinquent auto-loan accounts, communicate with customers, and help protect relationships between the customer and the company.

You will handle high-volume calls, negotiate payment arrangements, document interactions, and collaborate with the Branch Manager and Remarketing Department to coordinate repossession steps as needed.