Collections Specialist - Auto Finance | Growth & Impact

Lobel Financial Corp; Anaheim (CA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

401(k) match

Medical/Dental/Vision insurance

Paid holidays

Paid time off

Career advancement

Job summary

Lobel Financial is seeking a Collections Specialist to join our auto finance team in California. You will handle delinquent auto loan accounts, contacting customers to secure payments and establish repayment plans, while delivering professional service in a fast-paced environment.

The role emphasizes negotiation, compliance with FDCPA, and collaboration with a results-driven team. Prior collections or loan servicing experience is valued, and bilingual English/Spanish is a plus.

Qualifications

• High school diploma or equivalent required.
• Experience in collections, customer service, call center, or loan servicing preferred.
• Strong verbal and written communication skills are essential.
• Ability to negotiate and problem-solve effectively.
• Bilingual English/Spanish is a plus.

Responsibilities

• Make inbound and outbound collection calls for delinquent auto loan accounts.
• Communicate with customers via phone, email, and written correspondence.
• Secure payments, promises, or repayment plans.
• Provide professional customer service in a collections environment.
• Maintain accurate records of interactions and activities.
• Adhere to FDCPA and company policies.

Skills

Collections experience

Customer service

Communication skills

Call center

Microsoft Office

CRM systems

Education

High school diploma or equivalent

Tools

Microsoft Office

CRM software

Job description

Lobel Financial is seeking a Collections Specialist to join our auto finance team in California. You will handle delinquent auto loan accounts, contacting customers to secure payments and establish repayment plans, while delivering professional service in a fast-paced environment.

The role emphasizes negotiation, compliance with FDCPA, and collaboration with a results-driven team. Prior collections or loan servicing experience is valued, and bilingual English/Spanish is a plus.