Auto Loan Collections Specialist - Growth & Bonus Potential

PFS - Professional Financial Services; Garner (NC); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Life insurance

Short‑term and long‑term disability

Profit sharing

401(k) with company matching

Paid holidays

Paid vacation time

Job summary

Professional Financial Services in Garner, NC is seeking an Auto Loan Collections Specialist who can turn challenging conversations into positive solutions. In this role you will manage delinquent auto-loan accounts, work with customers to find resolutions, and protect both the customer relationship and the company’s interests.

You will handle high‑volume calls, negotiate payment arrangements, document interactions, and support the Branch Manager with repossession decisions when needed.

Qualifications

• 2+ years of collections experience.
• Auto-finance or consumer lending collections preferred.
• Strong verbal and written communication skills.
• Ability to manage a high-volume account queue with accuracy and attention to detail.
• HS diploma or equivalent.

Responsibilities

• Manage assigned auto-loan accounts through delinquency, through repossession referral.
• Make high-volume inbound and outbound customer contacts to understand delinquency and identify solutions.
• Negotiate payment arrangements within guidelines and monitor promises to pay.
• Document customer contacts, account changes, complaints, and repossession recommendations.
• Use skip-tracing methods to locate customers and update contact information.
• Escalate sensitive or high-risk matters when appropriate.
• Partner with Remarketing for repossessions and provide necessary information.
• Conduct occasional local visits when contact is unsuccessful and repossession is near.
• Complete welcome calls with new auto-loan customers to establish relationships and set expectations.
• Provide required documents to the relevant department for insurance claims.
• Provide backup support for administrative functions and daily branch operations.

Skills

Collections experience

Verbal communication

Written communication

Negotiation

Attention to detail

Education

High school diploma

Job description

Professional Financial Services in Garner, NC is seeking an Auto Loan Collections Specialist who can turn challenging conversations into positive solutions. In this role you will manage delinquent auto-loan accounts, work with customers to find resolutions, and protect both the customer relationship and the company’s interests.

You will handle high‑volume calls, negotiate payment arrangements, document interactions, and support the Branch Manager with repossession decisions when needed.