Auto Loan Collections Specialist | Onsite Growth & Bonus

PFS - Professional Financial Services; Garner (NC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Life insurance

Short-term disability

Long-term disability

Profit sharing

401(k) with company matching

Paid holidays

Paid vacation time

Job summary

Professional Financial Services in Garner, NC is seeking an Auto Loan Collections Specialist to manage delinquent auto-loan accounts and work directly with customers to find solutions that protect both the customer relationship and the company’s interests.

You will handle high-volume calls, negotiate payment arrangements, document interactions, and collaborate with branch leadership and other departments to drive outcomes. A high school diploma and 2+ years collections experience are required.

Qualifications

• 2+ years of collections experience.
• Auto-finance, consumer-lending, or related collections experience preferred.
• Strong verbal and written communication skills.
• Excellent negotiation, problem-solving, and conflict-resolution abilities.
• Ability to manage a high-volume account queue with accuracy and attention to detail.
• Strong organizational skills and ability to manage multiple priorities.
• Discretion handling sensitive financial information.
• Proficiency with account-management and communication systems.
• Ability to work with branch management, internal departments, dealers, and partners.

Responsibilities

• Manage delinquent auto-loan accounts through all stages of delinquency.
• Make high-volume inbound and outbound customer contacts to understand delinquency and identify solutions.
• Negotiate payment arrangements within company guidelines and monitor promises to pay.
• Maintain accurate and timely documentation of customer contacts and changes.
• Use skip-tracing methods to locate customers and update contact information.
• Answer questions and resolve routine concerns, escalating higher-risk matters as needed.
• Identify accounts for possible repossession and advise Branch Manager.
• Collaborate with Remarketing Department for repossessions.
• Conduct local visits when contact is unsuccessful and repossession is anticipated.
• Complete welcome calls with new auto-loan customers to establish relationships.
• Provide requested documentation for insurance claims.
• Provide backup support for administrative functions to keep branch operations running.
• Deliver courteous, professional service to customers, dealers, and internal partners.

Skills

Collections experience

Communication skills

Negotiation

Attention to detail

Time management

Discretion with confidential info

Education

High school diploma or equivalent

Job description

Professional Financial Services in Garner, NC is seeking an Auto Loan Collections Specialist to manage delinquent auto-loan accounts and work directly with customers to find solutions that protect both the customer relationship and the company’s interests.

You will handle high-volume calls, negotiate payment arrangements, document interactions, and collaborate with branch leadership and other departments to drive outcomes. A high school diploma and 2+ years collections experience are required.