Auto Customer Service Specialist - Client Care Pro

JPMorganChase; Tempe (AZ); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health care coverage

On-site health centers

Retirement plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

Job summary

JPMorganChase in Tempe, AZ is seeking a Specialist I in Account Service to be the first point of contact for clients, delivering exceptional service for a range of financial products.

You will handle inbound calls, build strong relationships, and offer solutions in a fast-paced call center, using clear communication and teamwork to meet goals.

The role emphasizes empathy, regulatory awareness, and ongoing learning to support customers and contribute to the bank's success.

Qualifications

• High school diploma or GED required.
• At least 1 year of experience in phone or face-to-face customer interactions.
• Ability to multitask across multiple computer systems.
• Strong empathy, composure, and judgment in customer interactions.
• Ability to work in fast-paced, regulated call center environment.
• Willingness to work evenings/weekends per schedule.

Responsibilities

• Manage a high volume of inbound calls delivering financial product support.
• Interpret customer needs and provide ongoing insights.
• Navigate multiple computer systems efficiently.
• Collaborate with teammates to achieve goals.
• Follow regulatory and departmental procedures.
• Own each interaction with empathy and respect.

Skills

Customer service

Multitasking

Empathy

Communication

Problem solving

Adaptability

Learning systems

Technical proficiency

Education

High school diploma or GED

Tools

CRM systems

Job description

JPMorganChase in Tempe, AZ is seeking a Specialist I in Account Service to be the first point of contact for clients, delivering exceptional service for a range of financial products.

You will handle inbound calls, build strong relationships, and offer solutions in a fast-paced call center, using clear communication and teamwork to meet goals.

The role emphasizes empathy, regulatory awareness, and ongoing learning to support customers and contribute to the bank's success.