Auto Collision Customer Care Specialist

calibercollision; Upland (CA); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Weekly pay

Paid vacation & holidays

Career growth opportunities

Hands-on experience

Job summary

Caliber Collision in Upland, CA is seeking a Customer Service Representative to greet customers and provide exceptional service while coordinating load levels and rental car/tow partnerships. You will support a busy center with a focus on efficiency and customer satisfaction.

The role requires strong communication, teamwork, and multi-system navigation. Benefits include weekly pay, immediate medical/dental/vision eligibility, vacation and holidays accrual, and clear opportunities for career

Qualifications

• 1+ years of experience within a customer facing environment.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office Suite.
• Ability to handle multiple priorities in a fast-paced shop.

Responsibilities

• Greet customers and provide outstanding service.
• Coordinate load level requests and monitor center volume.
• Liaise with rental car/tow companies for one-stop service.
• Understand insurance partner requirements for authorizations, billing, and load levels.

Skills

Verbal communication

Written communication

Customer service

Collaboration

Fast-paced environment

Tools

Microsoft Office

Job description

Caliber Collision in Upland, CA is seeking a Customer Service Representative to greet customers and provide exceptional service while coordinating load levels and rental car/tow partnerships. You will support a busy center with a focus on efficiency and customer satisfaction.

The role requires strong communication, teamwork, and multi-system navigation. Benefits include weekly pay, immediate medical/dental/vision eligibility, vacation and holidays accrual, and clear opportunities for career