Auto Collision Estimator: Elevate the Customer Experience

Boyd Group Services; Watertown (WI); In loco; USD 47.000 - 80.000; Tempo pieno

Vantaggi offerti da questo lavoro

PTO plans

Parental leave

6 paid holidays

Medical insurance from day 1

401(k) retirement plan

Disability & life insurance

Continuing education opportunities

Safety glasses benefit

Uniform stipend

Voluntary daily pay

Descrizione del lavoro

Gerber Collision & Glass is seeking an Estimator to deliver exceptional customer experiences by accurately assessing vehicle damage and coordinating repairs. You will document all customer interactions, communicate with customers and insurers, and align with team KPIs to drive repair outcomes.

Role requires knowledge of repairs and OE guidelines, DRP compliance, and willingness to complete I-CAR training. A high school diploma and a valid driver’s license are essential.

Competenze

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP’s Minimum of 1-year experience.
• Must be willing to complete I-CAR Training.
• Valid Driver’s License.

Mansioni

• Document and update every customer interaction accurately.
• Guide customers through repair process with timely info.
• Ensure compliance with insurance client requirements and metrics.
• Coordinate with team for repair planning and communication.
• Maintain KPI targets and support team members.
• Attend training, safety, and staff meetings as required.
• Uphold WOW Operating Way standards for customer drops, repair planning and delivery.

Conoscenze

Customer service

DRP compliance

I-CAR Training

Basic computer skills

Valid driver's license

Problem solving

Formazione

High School Diploma or equivalent

Knowledge of Repairs & OE guidelines

Strumenti

DRP systems

Descrizione del lavoro

Gerber Collision & Glass is seeking an Estimator to deliver exceptional customer experiences by accurately assessing vehicle damage and coordinating repairs. You will document all customer interactions, communicate with customers and insurers, and align with team KPIs to drive repair outcomes.

Role requires knowledge of repairs and OE guidelines, DRP compliance, and willingness to complete I-CAR training. A high school diploma and a valid driver’s license are essential.