Auto Collision Estimator - Customer Experience Leader

Gerber Collision & Glass; Powell (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Annual PTO

Paid parental leave

6 holidays

Medical, prescription, dental & vision

401(k) with match

Short-Term Disability & Life Insurance

Continuing Education Opportunities

Safety glasses allowance

Uniform stipend

Voluntary daily pay

Job summary

Gerber Collision & Glass in Powell, OH is seeking a skilled Estimator to deliver exceptional customer experiences by creating accurate estimates and coordinating repairs with customers and insurance companies throughout the process.

The Estimator will assess vehicle damage, document required repairs and parts, and work with the team to meet KPIs while adhering to DRP and WOW guidelines. A high school diploma and at least 1 year of experience are required.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP’s.
• Minimum of 1-year experience.
• Must be willing to complete I-CAR Training.
• Valid Driver’s License.

Responsibilities

• Provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers including all communication, informing and updating customers and insurance companies throughout the repair process.
• The Estimator accurately assesses the damage of vehicles and documents needed repairs and parts replacement on the damage appraisal.
• The Estimator plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members in achieving the repair facility's KPIs.
• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily “production walks” with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Skills

Knowledge of Repairs and OE Guidelines

Basic Computer Skills

Awareness of where to look for answers

Compliance for DRP’s

Minimum of 1-year experience

Education

High School Diploma or equivalent

I-CAR Training

Valid Driver’s License

Job description

Gerber Collision & Glass in Powell, OH is seeking a skilled Estimator to deliver exceptional customer experiences by creating accurate estimates and coordinating repairs with customers and insurance companies throughout the process.

The Estimator will assess vehicle damage, document required repairs and parts, and work with the team to meet KPIs while adhering to DRP and WOW guidelines. A high school diploma and at least 1 year of experience are required.