Collision Repair Front Office Concierge

ADP, Inc.; Watertown (MA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Health Savings Account

Paid time off

8 paid holidays with floating birthday

Employee assistance program

Professional development

Advancement opportunities

Job summary

Vive Collision is seeking a Customer Service Representative in Watertown, MA to support the front office during the collision repair process. You will greet customers, handle inquiries, and provide proactive status updates to ensure a smooth experience.

The role involves scheduling, data entry, communications with insurers, and coordinating with internal teams. Strong organization and communication are essential in this fast-paced environment.

Qualifications

• Experience in customer service or front office settings preferred.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks in a busy environment.

Responsibilities

• Greet customers and provide a welcoming, professional experience.
• Answer incoming calls and answer questions about repairs.
• Provide proactive repair status updates to keep customers informed.
• Schedule appointments and accurately enter customer and vehicle information.
• Communicate with customers, insurance companies, and internal teams.
• Follow up with insurance carriers regarding claim status and payments.
• Assist Collision Consultants and leadership with administrative tasks.
• Process customer payments and support accounts receivable.
• Monitor and respond to emails promptly.
• Maintain accurate digital and physical documentation.
• Keep the front office organized and efficient.
• Provide additional administrative support as needed.

Skills

Customer service

Communication

Organization

Multitasking

Microsoft Office

Tools

Microsoft Office

Job description

Vive Collision is seeking a Customer Service Representative in Watertown, MA to support the front office during the collision repair process. You will greet customers, handle inquiries, and provide proactive status updates to ensure a smooth experience.

The role involves scheduling, data entry, communications with insurers, and coordinating with internal teams. Strong organization and communication are essential in this fast-paced environment.