Auto Collision CSR: Customer Experience & Scheduling

Gerber Payroll Services, Inc.; Melrose (MA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Annual PTO plans

Paid Parental Leave

Paid Holidays

Health Insurance awareness

Job summary

Gerber Collision & Glass in Melrose, MA is seeking a Customer Service Representative to deliver an exceptional client experience during vehicle repairs. You will coordinate scheduling, communications, and documentation to keep repairs moving smoothly.

Ideal candidates have a high school diploma, at least a year in a similar role, and strong multitasking and communication skills to support a fast-paced environment.

Qualifications

• High School Diploma or GED
• Minimum 1 year experience in a similar admin role
• Strong customer service and communication skills

Responsibilities

• Schedule appointments for vehicle repair using CCC One and scripts
• Obtain repair authorizations and document communication with customers
• Manage rental car information and update CCC One and ARMS
• Prepare RO work packets with required checklists and parts lists

Skills

multitasking

attention to detail

communication

sales drive

Education

High School Diploma or GED

Tools

CCC One

Daily Demand Capacity Planner

ARMS

Job description

Gerber Collision & Glass in Melrose, MA is seeking a Customer Service Representative to deliver an exceptional client experience during vehicle repairs. You will coordinate scheduling, communications, and documentation to keep repairs moving smoothly.

Ideal candidates have a high school diploma, at least a year in a similar role, and strong multitasking and communication skills to support a fast-paced environment.