Customer Experience Specialist — Auto Collision

Gerber Collision & Glass; Elk River (MN); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Paid PTO

Parental Leave

Medical Insurance

Dental & Vision Insurance

401(k) Retirement Plan

Life Insurance

Education Opportunities

Job summary

Gerber Collision & Glass in Elk River, MN seeks a reliable CSR to deliver an exceptional customer experience and coordinate with customers and insurance partners. You will handle administrative tasks for the Repair Facility Team, ensuring smooth appointment flow and accurate documentation.

Candidates should have a High School Diploma or GED, with at least 1 year in a similar role. A valid driver's license is required, and multitasking in a fast-paced environment is essential.

Qualifications

• High School Diploma or GED required.
• 1 year experience in an admin/clerical role preferred; auto body experience a plus.
• Must have a valid driver’s license.

Responsibilities

• Schedule vehicle repair appointments using CCC One and related scripts.
• Retrieve insurance assignments and obtain repair authorization docs.
• Prepare RO work packet with QC checklist, parts list, windshield tag, and rental indicators.

Skills

Customer service

Sales drive

Communication

Multitasking

Attention to detail

Education

High School Diploma or GED

Tools

CCC One

ARMS

Job description

Gerber Collision & Glass in Elk River, MN seeks a reliable CSR to deliver an exceptional customer experience and coordinate with customers and insurance partners. You will handle administrative tasks for the Repair Facility Team, ensuring smooth appointment flow and accurate documentation.

Candidates should have a High School Diploma or GED, with at least 1 year in a similar role. A valid driver's license is required, and multitasking in a fast-paced environment is essential.