Auto Claims Investigator — Customer-Centered, Hybrid

The Hartford; Hartford (CT); Hybride; USD 52 000 - 78 000; Plein temps

Résumé du poste

The Hartford is seeking an Associate Claims Representative for auto claims. You will investigate and manage claim files, focusing on first and third-party Personal Lines auto claims and Property Damage Only claims to assess liability and subrogation.

You’ll deliver excellent customer service and work to improve outcomes through sound, customer-centered decisions. Remote work arrangements are considered for internal candidates; externals will work in a hybrid model from Hartford, CT, Scottsdale,

Qualifications

• College degree preferred; High School Diploma required.
• Strong customer service experience or aptitude.
• Ability to promote teamwork, collaboration and accountability.
• Empathy and ability to handle difficult situations with customers.
• Ability to embrace change and adapt to new technology.
• Attention to conflict resolution and decision-making.

Responsabilités

• Handle first and third-party Personal Lines auto claims with accuracy.
• Investigate Property Damage Only claims to assess liability and subrogation.
• Provide exceptional customer service and maintain effective relationships.
• Make customer-centered decisions using critical thinking.
• Meet performance targets and contribute to operational excellence.
• Collaborate in a culture of inclusion and continuous improvement.

Connaissances

Customer service

Empathy

Active listening

Critical thinking

Communication

Organizational skills

Adaptability

Formation

High School Diploma required

College degree preferred

Description du poste

The Hartford is seeking an Associate Claims Representative for auto claims. You will investigate and manage claim files, focusing on first and third-party Personal Lines auto claims and Property Damage Only claims to assess liability and subrogation.

You’ll deliver excellent customer service and work to improve outcomes through sound, customer-centered decisions. Remote work arrangements are considered for internal candidates; externals will work in a hybrid model from Hartford, CT, Scottsdale,