Auto Claims Examiner: Personal, Commercial & Total Loss

Chubb External; Phoenix (AZ); On-site; USD 55,000 - 78,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, and vision coverage

Generous PTO and paid holidays

401(k) plan with company match

Tuition and education reimbursement

Professional training and development

Employee Stock Purchase Plan

Job summary

Chubb seeks talented Auto Claims Adjusters for Personal Lines, Commercial Lines, and Total Loss to join our in-office team in Phoenix, AZ. Ideal candidates have at least 1 year of Auto Claims adjusting experience and strong knowledge of insurance contracts, with excellent customer service, investigation, and negotiation skills.

Join a world leader in insurance and help deliver superior solutions while maintaining integrity and compliance across claims handling.

Qualifications

• Bachelor’s Degree or equivalent experience.
• Minimum of 1 year of Auto Claims Adjusting experience required in Personal, Commercial and/or Total Loss.
• Strong understanding of insurance contracts, legal requirements, and regulations.
• Excellent skills in customer service, investigation techniques, and negotiation.
• Ability to prioritize multiple tasks and work both in-person and remotely.

Responsibilities

• Reviewing and analyzing personal or commercial auto claims to determine coverage, liability, and damages.
• Communicating with policyholders, claimants, witnesses, and other involved parties to gather facts and documentation.
• Coordinating with repair shops and legal professionals as needed.
• Evaluating police reports, accident photos, and other evidence.
• Calculating and negotiating settlements within Chubb’s guidelines and authority limits.
• Ensuring compliance with regulations and internal policies, including identifying potential fraudulent claims.
• Maintaining accurate claim documentation and providing strong customer service throughout the process.
• Promptly analyzing first reports and contacting insureds/claimants.
• Evaluating contract language and identifying coverage issues.
• Developing action plans for timely investigations and loss analyses.
• Maintaining active file diaries to ensure efficient case resolution and quick recovery.
• Cultivating strong relationships with internal and external stakeholders.

Skills

Auto claims adjusting experience

Customer service

Investigation techniques

Negotiation

Stakeholder communication

Education

Bachelor’s degree or equivalent experience

Job description

Chubb seeks talented Auto Claims Adjusters for Personal Lines, Commercial Lines, and Total Loss to join our in-office team in Phoenix, AZ. Ideal candidates have at least 1 year of Auto Claims adjusting experience and strong knowledge of insurance contracts, with excellent customer service, investigation, and negotiation skills.

Join a world leader in insurance and help deliver superior solutions while maintaining integrity and compliance across claims handling.