Total Loss, Senior Auto Claims Examiner

Chubb in; Phoenix (AZ); On-site; USD 70,000 - 100,000; Full time

Job summary

Chubb is recruiting a Total Loss Adjuster to investigate, evaluate, and resolve automobile total loss claims for personal and commercial lines. You will manage salvage decisions, storage and rental costs, and coordinate with vendors to ensure compliant, timely settlements.

You will leverage extensive knowledge of auto claims, regulatory requirements, and negotiation skills while maintaining strong relationships with internal and external customers, and may participate in cross-functional

Qualifications

• Bachelor's degree or equivalent experience.
• Minimum 5 years of insurance claims experience.
• Active licensure in applicable state.
• Knowledge of auto total loss handling and salvage/compliance.
• Strong verbal and written communication.
• Ability to work in a team.

Responsibilities

• Ensuring timely delivery of customer service through daily total loss claims handling.
• Adherence to salvage requirements per state guidelines & negotiate upfront storage fees and rental expenses.
• Investigating claims, reserving evaluation and resolution.
• Control the use, work product and expenses of outside vendors.
• Develop and maintain strong business relationships with internal and external customers.
• Actively participate in committees and task force projects.

Skills

Total loss handling

Salvage/compliance knowledge

Investigation techniques

Negotiation

Communication skills

Team collaboration

Regulatory knowledge

Education

Bachelor’s degree or equivalent experience

5+ years of insurance claims experience

Licensure in applicable state

Job description

The primary responsibility of the Total Loss Adjuster is to investigate, evaluate, and resolve automobile total loss claims for personal and commercial lines in a timely, customer-focused, and compliant manner, while also managing rental expenses, salvage disposal, and other applicable coverages.

• Ensuring the delivery of timely and superior customer service through the daily total loss claims handling.
• Ensuring adherence to salvage requirements per state guidelines & effectively manage the negotiations of upfront storage fees and rental expenses.
• Effectively investigating claims, reserving evaluation and resolution of claims
• Effectively control the use, work product and expenses of outside vendors
• Develop and maintain strong business relationships with internal and external customers
• Actively participate in committees and task force projects

Qualifications

• High level of expertise in all aspects of claims adjusting to include total loss handling and total loss salvage/compliance requirements.
• Extensive knowledge of contracts, investigation techniques, legal requirements, and regulations.
• Ability to work effectively with a wide variety of people.
• An aptitude for evaluating, analyzing, and interpreting information.
• Excellent verbal and written communication skills.
• An ability to work well in teams.
• Innovative thinker with ability to multi-task.

Education and Experience:

• Bachelor’s degree or equivalent experience
• Minimum 5 years of insurance claims experience
• Comprehensive understanding of Auto clam handling
• If you do not already have one, you will be required to obtain an applicable resident or designated home state adjusters license and possibly additional state licensure.

About Us

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

Job Info

• Job Identification 36551
• Job Schedule Full time
• Regular or Temporary Regular
• Job Category Claims Adjusting
• Business Unit United States
• Legal Employer ACE American Insurance Company