Auto Claims Desk Adjuster | Paid Training & Licensing

Liberty Mutual Insurance; Norristown (Montgomery County); Hybrid; USD 40,000 - 65,000; Full time

Job summary

Liberty Mutual Insurance in Marlton, NJ is hiring Auto Claims Representatives. No prior claims experience needed; paid training and licensing included. You will guide insureds through the auto claims process with strong service focus.

This is a high-volume, customer-centric role that rewards problem solving, organizational skills, and timely handling of claims. Start date is January 11, 2027 with in-office requirements and training during the first months.

Qualifications

• An engaging, outgoing personality and passion for helping customers.
• Able to think critically, use resources and seek answers when needed in virtual environment.
• Excellent oral, written, decision-making and organizational skills.
• Strong typing and multi-tasking capabilities in a structured paperless work environment.
• Requires strong working knowledge of multiple systems during virtual training and to handle/process claims.
• General understanding of overall claim operations and key stakeholders.
• College degree preferred, and/or 1-3 years of related customer service experience or applicable insurance knowledge.
• Only open to US based employees.

Responsibilities

• Guide insureds and claimants through the auto claims process from start to finish.
• Engage customers who have been in an accident and provide service-focused support.
• Coordinate with internal teams to manage claims efficiently.

Skills

Customer service

Critical thinking

Oral and written communication

Time management

Education

College degree preferred

1-3 years of related customer service or insurance knowledge

Job description

Liberty Mutual Insurance in Marlton, NJ is hiring Auto Claims Representatives. No prior claims experience needed; paid training and licensing included. You will guide insureds through the auto claims process with strong service focus.

This is a high-volume, customer-centric role that rewards problem solving, organizational skills, and timely handling of claims. Start date is January 11, 2027 with in-office requirements and training during the first months.