Auto Claims Desk Adjuster: Paid Training & Licensing

Liberty Mutual Insurance; Atlantic City (NJ); On-site; USD 42,000 - 64,000; Full time

Job summary

Liberty Mutual Insurance in Marlton, NJ is seeking an Auto Claims Representative to guide customers through the claims process from intake to resolution. The role emphasizes empathetic service, clear communication, and efficient problem solving.

The position requires handling multiple systems, strong organizational skills, and a commitment to resolving claims accurately. Training and licensing are included, with in-person and remote support as needed to serve customers promptly.

Qualifications

• An engaging, outgoing personality and passion for helping customers
• Able to think critically, use resources and seek answers when needed in virtual environment
• Excellent oral, written, decision-making and organizational skills
• Strong typing and multi-tasking capabilities in a structured paperless work environment
• Requires strong working knowledge and ability to utilize multiple systems during virtual training and to handle/process claims.
• General understanding of overall claim operations and key stakeholders.
• Only open to US based employees.

Responsibilities

• Guide insureds and claimants through the auto claims process from start to finish.
• Speak to and engage customers who have just been in an accident and provide support.
• Represent the Liberty brand and deliver on our promise to customers.
• Adapt to different environments, schedules and customer needs.

Skills

Customer service

Communication

Time management

Typing

Problem solving

Education

College degree preferred

Tools

Claims systems

Job description

Liberty Mutual Insurance in Marlton, NJ is seeking an Auto Claims Representative to guide customers through the claims process from intake to resolution. The role emphasizes empathetic service, clear communication, and efficient problem solving.

The position requires handling multiple systems, strong organizational skills, and a commitment to resolving claims accurately. Training and licensing are included, with in-person and remote support as needed to serve customers promptly.