Auto Claims Arbitration Specialist I

Cox Enterprises; Anaheim (CA); Vor Ort; USD 55.000 - 75.000; Vollzeit

Zusammenfassung

Manheim, a Cox Automotive company in Anaheim, seeks an Arbitrator I to learn how to resolve customer complaints and prevent repeat issues. You will collaborate with buyers, sellers, and dealers to coordinate and validate returns and claims with guided support from day one.

Minimum requirements include a high school diploma or GED with under 2 years of related experience, plus accuracy, organizational, and time-management skills, and adaptability in a changing environment.

Qualifikationen

• High school diploma or GED, with less than 2 years of related experience.
• Strong accuracy and attention to detail.
• Organizational and time-management abilities.
• Ability to adapt in a fluid and changing environment.

Aufgaben

• Review claims to verify compliance with policies and guidelines.
• Investigate basic, less complex cases and those requiring prescriptive decisions.
• Coordinate with multiple departments during investigation and fact-finding phases.
• Facilitate communication for resolution via phone, email, and in-person discussions.
• Mediates disputes and negotiates repair/pricing to reach a mutually acceptable solution.
• Maintain accurate case files and supporting documentation.

Kenntnisse

Negotiation

Attention to detail

Organizational skills

Time management

Adaptability

Ausbildung

High school diploma or GED

Jobbeschreibung

Manheim, a Cox Automotive company in Anaheim, seeks an Arbitrator I to learn how to resolve customer complaints and prevent repeat issues. You will collaborate with buyers, sellers, and dealers to coordinate and validate returns and claims with guided support from day one.

Minimum requirements include a high school diploma or GED with under 2 years of related experience, plus accuracy, organizational, and time-management skills, and adaptability in a changing environment.