Auto Claims Associate I: Resolve & Negotiate

cox; Anaheim (CA); On-site; USD 57,022,000 - 85,539,000; Full time

Benefits offered by this job

Competitive salary package with bonus

Healthcare benefits from day one

401(k) with company match

Employee discounts

Parental leave and fertility coverage

Paid time off and holidays

Volunteer time off

Pet insurance

Job summary

Manheim, a Cox Automotive company, is seeking a Claims Associate I to learn the ropes of resolving customer complaints and preventing repeat issues. You will work with buyers, sellers, and dealers to coordinate and validate returns and claims from day one.

You’ll review claims, investigate cases, and collaborate across departments to move disputes toward resolution while following company policies and arbitration guidelines.

Qualifications

• A high school diploma or GED and less than 2 years of related experience.
• Accuracy and attention to detail.
• Organizational and time management skills.
• The ability to adapt in a fluid and changing environment.
• 1+ years of automotive or body shop experience.
• Claims adjuster experience.

Responsibilities

• Receive guidance and coaching to learn the ropes and coordinate returns and claims.
• Reviews customer claims to verify they meet Manheim's National Arbitration policies and any account-specific guidelines.
• Investigates basic, less complex cases (e.g., late title claims, basic condition report claims, vehicle availability, post-sale inspection fails, mechanical/structural/undisclosed vehicle damage) or those requiring more prescriptive decision-making.
• Interfaces with all departments involved in the complaint (i.e., reconditioning, front office, dealer services, vehicle entry) during fact-finding and investigative phases.
• Uses appropriate resources to investigate and facilitate inspection, documentation, and communication to move cases toward resolution.
• Mediates disputes and negotiates repair and/or pricing of disputed vehicles to arrive at a mutually acceptable solution.
• Maintains accurate files for each arbitration case, verifying documentation including invoices and settlement agreements.
• Escalates as needed with supervisor/manager.

Skills

Negotiation

Attention to detail

Organization

Adaptability

Eagerness to learn

Education

High school diploma or GED

Job description

Manheim, a Cox Automotive company, is seeking a Claims Associate I to learn the ropes of resolving customer complaints and preventing repeat issues. You will work with buyers, sellers, and dealers to coordinate and validate returns and claims from day one.

You’ll review claims, investigate cases, and collaborate across departments to move disputes toward resolution while following company policies and arbitration guidelines.