Arbitrator I (Manheim Fort Lauderdale)

Cox Enterprises; Florida; On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Flexible time-off

Bonuses & incentives

Health insurance

Care.com membership

401(k) match

Employee discounts

Parental leave

Fertility coverage

Volunteer hours

Pet insurance

Job summary

Manheim, a Cox Automotive company, seeks an Auto Claims Specialist I to learn the ropes of resolving customer complaints and ensuring we don’t repeat mistakes. You’ll coordinate returns and claims with buyers, sellers, and dealers from day one.

You will be guided on responsibilities and will investigate, document, and communicate to drive resolution while maintaining accurate case files and escalating when needed.

Qualifications

• High School Diploma/GED required.
• Generally, less than 2 years of experience.
• Accuracy and attention to detail.
• Organizational and time management skills.
• Ability to adapt in a fluid and changing environment.

Responsibilities

• Reviews customer claims to verify they meet policies.
• Investigates basic, less complex cases.
• Interfaces with all departments involved in the complaint.
• Uses resources to investigate and facilitate inspection and documentation.
• Uses appropriate levels of financial approval authority to resolve cases.
• Evaluates claims by obtaining, comparing, and validating information.
• Prepares and facilitates communication for resolution via phone, email, and in-person.
• Mediates disputes and negotiates repair/pricing to reach agreement.
• Monitors and maintains accurate files for each arbitration case.
• Engages with supervisor to determine escalation needs.
• Performs other duties as assigned.

Skills

Negotiation

Attention to detail

Organizational skills

Adaptability

Communication

Education

High School Diploma/GED

Job description

At Manheim (a Cox Automotive company), we strive to make sure every customer is completely satisfied when they do business with us. On the off chance we fall short, we do our best to make things right, pronto. That’s where you come in.

We’re looking for an Auto Claims Specialist I to learn the ropes of resolving customer complaints and ensuring we don’t make the same mistake again. Do you have the skills we’re looking for? Keep reading for more details!

Benefits:

• We all have lives and responsibilities outside of work. We have an exceptional work/life balance at Cox, with flexible time-off policies.
• We show our appreciation for our talent with a competitive salary package and top-notch bonus & incentive plans.
• How does a great healthcare benefits package from day one sound? Multiple options are available for individuals and families. One employee-only plan could be FREE, if you participate in our health screening program.
• 10 days of free child or senior care through your complimentary Care.com membership.
• Generous 401(k) retirement plans with up to 6% company match.
• Employee discounts on hundreds of items, from cars to computers to continuing education.
• Looking to grow your family? You’ll have access to our inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
• Want to volunteer in your community? We encourage that and even offer paid hours for you to do so.
• We all love our pets—whether they walk, crawl, fly, swim or slither—and we’re happy to supply insurance for them as well.

At Cox, we believe in being transparent – please click on this link (Cox Benefits Overview) to learn more about our amazing benefits.

What You’ll Do:

From your very first day on the job, you’ll receive guidance and coaching so you can learn the ropes. You’ll work with everyone from buyers to sellers to dealers in coordinating and validating customer returns and claims. With Guidance, responsibilities include:

• Reviews customer claims to verify that they meet Manheim's National Arbitration policies and any account-specific guidelines.
• Investigates basic, less complex cases (e.g., late title claims, basic condition report claims, vehicle availability, post-sale inspection fails, mechanical/structural/undisclosed vehicle damage, etc.) or those requiring more prescriptive decision-making.
• Interfaces with all departments involved in the complaint (i.e., reconditioning, front office, dealer services, vehicle entry, etc.), including during the fact finding and investigative phases.
• Uses appropriate resources to investigate and facilitate relevant inspection, documentation, and communication to ensure appropriate actions are completed to move cases forward or to resolution.
• Uses appropriate levels/limits of financial approval authority to resolve cases.
• Evaluate claims by obtaining, comparing, evaluating, and validating various forms of information.
• Prepares and facilitates communication for resolution via telephone, email, and in-person discussion.
• Mediates disputes and negotiates repair and/or pricing of disputed vehicles to arrive at a mutually acceptable solution and to keep vehicles sold.
• Monitors and maintains accurate files for each arbitration case, verifying the accuracy of all required documentation, including invoices and settlement agreements.
• Engages with supervisor/manager to determine if escalation is required.
• Performs other duties as assigned.

Who You Are:

• You’ve got a knack for negotiation. You’re ethical, dependable, and trustworthy. You’re eager to learn. You also have the following qualifications:

Minimum:

• High School Diploma/GED
• Generally, less than 2 years of experience.
• Accuracy and attention to detail.
• Organizational and time management skills.
• The ability to adapt in a fluid and changing environment.

Preferred:

• 1+ years of automotive or body shop experience.
• Claims adjuster experience.

Cox is a great place to be, wouldn’t you agree?