Auto Body Estimator: Elevate Repairs & Service

Boyd Group Services; Kailua (HI); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Annual PTO

Paid parental leave

Paid holidays

Medical, dental & vision insurance Day

401(k) with company match

Short-Term Disability & Life Insurance

Voluntary Life Insurance

Continuing Education Opportunities

Safety glasses provided

Uniform stipend

Voluntary Daily Pay option

Job summary

Gerber Collision & Glass is seeking an Estimator to deliver exceptional customer service while coordinating repairs and documenting damage appraisals. You will communicate with customers and insurance providers, ensure adherence to DRP requirements, and work with the team to meet KPIs and WOW standards.

Responsibilities include ongoing communication, accurate record-keeping, and supporting colleagues across daily activities.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP’s Minimum of 1-year experience.
• Must be willing to complete I-CAR Training.
• Valid Driver’s License.

Responsibilities

• Document and update all customer interactions with pertinent details.
• Provide accurate and timely information guiding customers through repair process.
• Ensure compliance with insurance client requirements, processes and metrics.
• Ensure compliance with WOW Operating Way’s regarding customer drop-offs, repair planning, customer communication, and delivery.
• Communicate all customer requests to appropriate team members.
• Provide positive energy when greeting customers in person and on the phone.
• Understand all required Insurance programs and procedures.
• Participate in daily production walks with the Management Team.
• Support all team members when required.
• Participate in monthly Health & Safety and staff meeting (if required).
• Attend training, information sessions and workshops recommended by Store Manager.
• Maintain the store’s KPIs by maximizing role performance.
• Uphold the company’s Core Values: Honesty, Integrity & Respect.

Skills

Customer communication

Basic computer skills

DRP compliance

I-CAR training willingness

Valid driver's license

Education

High school diploma or equivalent

Knowledge of repairs and OE guidelines

Job description

Gerber Collision & Glass is seeking an Estimator to deliver exceptional customer service while coordinating repairs and documenting damage appraisals. You will communicate with customers and insurance providers, ensure adherence to DRP requirements, and work with the team to meet KPIs and WOW standards.

Responsibilities include ongoing communication, accurate record-keeping, and supporting colleagues across daily activities.