Auto Body Customer Service & Scheduling Specialist

Alpha Omega Advisement LLC; United States; On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive health, dental, and vision insurance

Paid time off and holiday pay

Professional development and training opportunities

Supportive work environment

Job summary

A customer service company in the United States is seeking a Customer Service Representative for an autobody shop. The role involves assisting customers, managing inquiries, and coordinating services. Ideal candidates have prior customer service experience, strong communication skills, and organizational abilities. The position offers a competitive salary, health benefits, and professional development opportunities.

Qualifications

• Previous experience in customer service, especially in the automotive or autobody industry.
• Ability to handle challenging situations professionally.
• Additional education or training in customer service or related fields is a plus.

Responsibilities

• Serve as the first point of contact for customers in person and over the phone.
• Manage customer inquiries, scheduling appointments, and coordinating repairs.
• Record and update customer information accurately in the system.
• Assist in preparing estimates and explaining repair processes.
• Communicate effectively with the technical team for timely service.
• Handle customer complaints and escalate issues to management when necessary.
• Maintain a clean and organized reception area.
• Support administrative tasks, such as invoicing and processing payments.

Skills

Customer service experience

Excellent communication skills

Strong organizational skills

Multitasking abilities

Computer proficiency

Professional demeanor

Education

High school diploma or equivalent

Job description

A customer service company in the United States is seeking a Customer Service Representative for an autobody shop. The role involves assisting customers, managing inquiries, and coordinating services. Ideal candidates have prior customer service experience, strong communication skills, and organizational abilities. The position offers a competitive salary, health benefits, and professional development opportunities.