Customer Experience Coordinator — Auto Body Repair

Driven Autobody; South Sioux City (NE); Hybrid; USD 32,000 - 45,000; Full time

Benefits offered by this job

Paid time off

Training expenses paid to support your

Career growth and advancement

Five-day work week with no weekends

Supportive management team

Team-oriented work environment

Job summary

Driven Autobody Shop in South Sioux City, NE is seeking a Customer Service Representative to support customers and the shop team through the collision repair process. The role combines communication, scheduling, payment coordination, file management, and administrative support to keep repairs organized and customers informed.

You will be the primary contact for customers, coordinating with insurers and vendors, and ensuring accurate records and timely updates throughout the repair journey.

Qualifications

• At least two years of related customer service experience preferred.
• Clerical or administrative experience is a plus.
• Comfortable using computers and business software.

Responsibilities

• Serve as a primary point of contact for customers throughout the repair process.
• Communicate with customers by phone and provide timely updates regarding their vehicle.
• Communicate with insurance company representatives, vendors, estimators, and other shop team members.
• Schedule customer appointments and help coordinate the repair process.
• Process customer payments and maintain accurate payment information.
• Create, organize, and maintain customer files and related documentation.
• Assist with forms, paperwork, data entry, and other administrative tasks.
• Maintain accurate customer information and repair records.
• Provide administrative support to day-to-day shop operations.
• Work with estimators and production staff to keep repairs organized and moving forward.
• Assist with parts ordering and returns, supplements, estimates, and quality-control processes as needed.
• Help identify and communicate issues that could affect the customer experience or repair process.

Skills

Customer service

Communication

Computer literacy

Organization

Time management

Team player

Bilingual (Spanish/English)

Tools

CRM software

Office suite

Job description

Driven Autobody Shop in South Sioux City, NE is seeking a Customer Service Representative to support customers and the shop team through the collision repair process. The role combines communication, scheduling, payment coordination, file management, and administrative support to keep repairs organized and customers informed.

You will be the primary contact for customers, coordinating with insurers and vendors, and ensuring accurate records and timely updates throughout the repair journey.