Customer Service Representative

A1 Body & Glass; West Palm Beach (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

A1 Body & Glass is seeking a Body Shop Office Administrator (Customer Service Representative) to greet guests, liaise with estimators, and handle basic accounting tasks. The role involves multitasking in a busy shop environment, maintaining files, and supporting clerical duties to keep the body shop operations running smoothly.

The ideal candidate will learn and adapt quickly, communicate effectively with customers, and assist in scheduling repair estimates and appointments while following

Qualifications

• Strong customer service skills with a positive attitude.
• Ability to multitask and learn new duties quickly.
• Professional communication with guests, team members and customers.

Responsibilities

• Greet customers and answer phones, providing first-rate service.
• Coordinate with estimators to follow up on repairs and inform customers of progress.
• Prepare purchase orders for body repair work sublets.
• Maintain files and organize documents and invoices.
• Assist with clerical duties and scheduling of repair estimates and appointments.
• Monitor texts and emails and support office operations.

Skills

Customer service

Multitasking

Communication

Administrative support

Scheduling

Job description

We are seeking a Body Shop Office Administrator (Customer Service Representative) with excellent customer service skills and an excellent attitude. Ideal candidates must possess multi-tasking skills and have the willingness to learn and adapt. This individual will greet guests and act as a liaison between customers and the estimators. The CSR will be responsible for basic accounting functions in both accounts receivable and accounts payable.

The Body Shop Office Administrator performs a wide range of administrative and office support duties. Duties include but not limited to:

• Provide first-rate customer service while greeting customers and answering phones
• Communicate and work with estimators to follow up on each repair and keep customers informed of progress
• Complete Purchase Orders for body repair work sublet
• Monday through Friday - with Rotational Saturdays
• Create files and other office duties, such as organize documents and invoices
• Willing to learn other body shop duties including vehicle estimates for promotion consideration
• Assist Body Shop Manager with various clerical duties
• Comply with all company policies, procedures, and safety standards
• Update and schedule repair estimates and appointments for the body shop
• Monitor texts and emails
• Willing to Train