Auto BDC Appointment Specialist

Toyota Of Santa Barbara; Alhambra (CA); On-site; USD 35,712 - 66,960; Full time

Benefits offered by this job

401(k)

Dental insurance

Employee discount

Health insurance

Health savings account

Life insurance

Paid time off

Vision insurance

Job summary

Wondries Toyota in Southern California is seeking an experienced Sales BDC Representative to convert internet leads and phone inquiries into quality showroom appointments. If you're driven, energetic and thrive in a high-volume dealership, this role may be for you.

You will respond promptly, build rapport, schedule and confirm appointments, follow up with unsold customers, and keep detailed CRM notes. Weekend work and holidays are required, with competitive hourly pay and performance bonuses.

Qualifications

• At least 1 year of automotive sales BDC experience is required.
• Experience working in a dealership environment is preferred.
• Excellent phone etiquette and clear communication skills are essential.
• Strong organizational and multitasking abilities help manage high call volumes.
• Familiarity with dealership CRM systems (DealerSocket or similar) is a plus.

Responsibilities

• Respond promptly to internet leads, phone calls, texts, and emails.
• Build rapport with customers while identifying vehicle needs.
• Schedule and confirm appointments for the sales team.
• Follow up with unsold customers via phone, text, email, and CRM campaigns.
• Maintain accurate customer information and detailed notes in the CRM.
• Collaborate with sales managers and consultants to maximize show rates and opportunities.
• Meet daily, weekly, and monthly appointment and performance goals.
• Deliver an exceptional customer experience from first contact.

Skills

BDC experience

Dealership environment

Phone etiquette

Multitasking

CRM systems

Spanish language

Cantonese language

Mandarin language

Tools

DealerSocket

Job description

Wondries Toyota in Southern California is seeking an experienced Sales BDC Representative to convert internet leads and phone inquiries into quality showroom appointments. If you're driven, energetic and thrive in a high-volume dealership, this role may be for you.

You will respond promptly, build rapport, schedule and confirm appointments, follow up with unsold customers, and keep detailed CRM notes. Weekend work and holidays are required, with competitive hourly pay and performance bonuses.