Sales BDC Agent - Beverly Hills BMW

Sonic Automotive; Los Angeles (CA); On-site; USD 26,174; Full time

Benefits offered by this job

Comprehensive benefit package

Competitive compensation

Job summary

A leading automotive dealership in Los Angeles is looking for a Sales BDC Agent to manage customer inquiries and generate service appointments. This role requires excellent communication skills and the ability to work efficiently both independently and as part of a team in a fast-paced environment. You will utilize CRM software to track inquiries and provide accurate information to customers, all while delivering outstanding service. A comprehensive benefits package and competitive pay at $19/hour is offered for this position.

Qualifications

• Experience in customer service or sales environment preferred.
• Ability to make informed responses to customer inquiries.
• Understanding of automotive products and services is a plus.

Responsibilities

• Generate service appointments with customers.
• Respond to internet inquiries in a professional manner.
• Manage inquiries using lead management tools.

Skills

Excellent verbal and written communication skills

Strong organizational and time management skills

Ability to work independently and as part of a team

Ability to work in a fast-paced call center environment

Tools

CRM software

Job description

Sales BDC Agent - Beverly Hills BMW in Los Angeles, CA at Sonic Automotive

Job Type: Other

Experience: Associate

About

At Beverly Hills BMW, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Job Description

The Sales BDC Associate is responsible for generating services appointments with customers that contact Beverly Hills BMW via the internet. The BDC Internet Sales Agent delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner. This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest. The Sales BDC Associate will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs.

Salary: $19 / hour

Duties and Responsibilities:

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate services appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Effectively utilize lead management tools.
• Compile all necessary reports, forms and other documentation on a timely basis.
• Perform other job-related duties as assigned.
• Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team in a fast paced environment.
• Ability to work in call center environment.
• Strong organizational and time management skills.
• Ability to read and comprehend rules, regulations, policies and procedures.

We offer a comprehensive benefit package, and a competitive compensation package.

It's time to make the most important move of your career. From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer. All your information will be kept confidential according to EEOC guidelines.