Auto BDC Specialist – Customer Experience & Appointments

Sunroad Enterprises; Chula Vista (CA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Employer Paid Life Insurance

Employer Paid AD&D

401k

Vacation Package

Tenure recognition and awards

Vehicle Purchase Discount Program

Vehicle Service Discount Program

Golf Benefits at Maderas Golf Club

Job summary

Sunroad Enterprises in Chula Vista, CA is seeking a BDC Customer Experience Specialist for Toyota Chula Vista. The role focuses on delivering exceptional service by handling online inquiries, calls, and follow-ups to set sales and service appointments.

You will maintain accurate CRM records, collaborate with sales and service teams, and contribute to CSI and retention goals. Prior BDC or automotive customer service experience is preferred; strong communication and multi-channel skills are

Qualifications

• 1 year of customer service experience.
• Excellent verbal and written communication skills.
• Proficient in basic computer skills, including typing, email, and data entry.
• Strong organizational skills and ability to manage multiple tasks.
• Ability to lift up to 15 pounds.
• Ability to perform all essential functions of the job.

Responsibilities

• Respond promptly to inbound leads via phone, email, chat, and text.
• Make outbound calls to follow up with leads and customers.
• Schedule sales and service appointments and hand off to sales/service teams.
• Maintain detailed records of customer interactions in the CRM.
• Build rapport to understand customer needs and deliver a high-quality experience.
• Track performance metrics and communicate with management.

Skills

Customer service

Communication skills

Organization

Multitasking

Typing / Data entry

CRM familiarity

Phone/Email/Chat handling

Tools

VinSolutions

DealerSocket

Elead

Job description

Sunroad Enterprises in Chula Vista, CA is seeking a BDC Customer Experience Specialist for Toyota Chula Vista. The role focuses on delivering exceptional service by handling online inquiries, calls, and follow-ups to set sales and service appointments.

You will maintain accurate CRM records, collaborate with sales and service teams, and contribute to CSI and retention goals. Prior BDC or automotive customer service experience is preferred; strong communication and multi-channel skills are