Sales BDC Representative

Toyota Of Santa Barbara; Alhambra (CA); On-site; USD 35,712 - 66,960; Full time

Benefits offered by this job

401(k)

Dental insurance

Employee discount

Health insurance

Health savings account

Life insurance

Paid time off

Vision insurance

Job summary

Wondries Toyota in Southern California is seeking an experienced Sales BDC Representative to convert internet leads and phone inquiries into quality showroom appointments. If you're driven, energetic and thrive in a high-volume dealership, this role may be for you.

You will respond promptly, build rapport, schedule and confirm appointments, follow up with unsold customers, and keep detailed CRM notes. Weekend work and holidays are required, with competitive hourly pay and performance bonuses.

Qualifications

• At least 1 year of automotive sales BDC experience is required.
• Experience working in a dealership environment is preferred.
• Excellent phone etiquette and clear communication skills are essential.
• Strong organizational and multitasking abilities help manage high call volumes.
• Familiarity with dealership CRM systems (DealerSocket or similar) is a plus.

Responsibilities

• Respond promptly to internet leads, phone calls, texts, and emails.
• Build rapport with customers while identifying vehicle needs.
• Schedule and confirm appointments for the sales team.
• Follow up with unsold customers via phone, text, email, and CRM campaigns.
• Maintain accurate customer information and detailed notes in the CRM.
• Collaborate with sales managers and consultants to maximize show rates and opportunities.
• Meet daily, weekly, and monthly appointment and performance goals.
• Deliver an exceptional customer experience from first contact.

Skills

BDC experience

Dealership environment

Phone etiquette

Multitasking

CRM systems

Spanish language

Cantonese language

Mandarin language

Tools

DealerSocket

Job description

Join One of Southern California's Top Toyota Dealerships!

Wondries Toyota is looking for an experiencedSales BDC Representativeto join our growing team! If you're driven, energetic, and know how to turn internet leads and phone calls into quality showroom appointments, we want to hear from you.

This is a great opportunity for someone who has previous dealership BDC experience and is looking to grow with a high-volume dealership that values teamwork, customer service, and performance.

What You'll Do

• Respond promptly to internet leads, phone calls, texts, and emails.
• Build rapport with customers while identifying their vehicle needs.
• Schedule and confirm appointments for the sales team.
• Follow up with unsold customers through phone, text, email, and CRM campaigns.
• Maintain accurate customer information and detailed notes in the CRM.
• Work closely with the sales managers and sales consultants to maximize appointment show rates and sales opportunities.
• Meet daily, weekly, and monthly appointment and performance goals.
• Deliver an exceptional customer experience from the first interaction.

What We're Looking For

• Previous Automotive Sales BDC experience is required.
• Experience working in a dealership environment.
• Excellent phone etiquette and communication skills.
• Strong organizational and multitasking abilities.
• Comfortable handling a high volume of inbound and outbound customer interactions.
• Experience with dealership CRM systems (DealerSocket or similar) is a plus.
• Positive attitude, strong work ethic, and a team-first mentality.
• Ability to thrive in a fast-paced, goal-driven environment.
• Ability to speak Spanish/Cantonese/Mandarin a plus.

Schedule Requirements

• Must be available to work weekends.
• Must be available to work holidays as needed.
• Ability to work a flexible schedule based on business needs.

Why Join Wondries Toyota?

• Competitive hourly pay plus performance bonuses.
• Full-time, stable position with opportunities for advancement.
• Medical, dental, and vision insurance.
• 401(k) with company benefits.
• Ongoing training and career development.
• Supportive leadership and a collaborative team environment.
• Work for one of the busiest Toyota dealerships in the area with a steady flow of customer opportunities.

Job Type: Full-time

Pay:$3,200.00 - $6,000.00 per month

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Weekend and holiday availability is required.