Autism Clinic Operations Lead: Scheduling & Staff Support

ACES (Comprehensive Educational Services); Hayward (CA); Presencial; USD 52 000 - 76 000; Tempo integral

Resumo da oferta

ACES (Comprehensive Educational Services) seeks a Clinic Operations Manager to elevate autism treatment standards by supporting clinical staff and managing day-to-day operations.

Responsibilities include strategic scheduling, BI onboarding, staff coordination, center event promotion, and ensuring smooth front desk and facility operations to enhance client experience and prescription fulfillment.

Qualificações

• High school diploma required.
• Minimum of 4 years in a professional office environment.
• Front desk or administrative support experience.
• Customer service orientation with client-facing experience preferred.
• Ability to work independently with minimal supervision.
• Proficient in Microsoft Office and other relevant software.
• Excellent organizational, time management, and multitasking skills.
• Professional demeanor, positive attitude, and polished appearance.
• Excellent verbal and written communication skills.
• Ability to adhere to HIPAA regulations.
• Comfortable in a fast-paced environment with daily deadlines.
• Receptive to feedback and adaptable to changing priorities.

Responsabilidades

• Scheduling Support: follow established protocols to manage session cancellations and rescheduling for in-center clients.
• Collaborate with Clinical Directors to meet prescription fulfillment and coordinate assessmentscheduling between assessors and new clients.
• BI Support and Management: assist HR on BI needs, participate in BI hiring discussions, and coordinate onboarding activities.
• Oversee BI onboarding: coordinate tech setup (iPads, badges), welcome activities, and address early concerns with the onboarding team.
• Monitor BI performance and satisfaction; provide feedback and address conduct or retention issues as needed.
• Oversee BI annual reviews by ensuring data collection and reporting align with standards; manage credentialing and BCBA supervision requirements.
• Client Supports: serve as a positive contact for clients and caregivers; explore make-up sessions or extended hours to optimize fulfillment.
• Center Needs: ensure a clean, organized clinic environment; coordinate supply, custodial needs, repairs, and materials.
• Daily operations: oversee opening/closing procedures and Manager on Duty coverage with leadership.
• Space utilization: monitor and schedule physical therapy sessions and assessments for efficiency.
• Tours: conduct in-center tours highlighting space and clinical excellence.
• Front desk management: greet staff and caregivers, answer phones, relay messages, and manage sign-in/out.
• Incoming mail: manage packages and distribution per center protocols.
• Promote center events: post announcements and send reminders to boost attendance.

Conhecimentos

Customer service

Front desk support

Office administration

HIPAA compliance

Verbal & written communication

Independent work

Formação académica

High school diploma

Ferramentas

Microsoft Office Suite

Scheduling software

HIPAA compliance tools

Descrição da oferta de emprego

ACES (Comprehensive Educational Services) seeks a Clinic Operations Manager to elevate autism treatment standards by supporting clinical staff and managing day-to-day operations.

Responsibilities include strategic scheduling, BI onboarding, staff coordination, center event promotion, and ensuring smooth front desk and facility operations to enhance client experience and prescription fulfillment.