Autism Clinic Operations Lead

ACES (Comprehensive Educational Services); Katy (TX); Hybrid; USD 52,000 - 78,000; Full time

Job summary

ACES (Comprehensive Educational Services) seeks a Clinic Operations Manager to elevate autism treatment standards by providing administrative support to clinical staff. The role focuses on scheduling, staff coordination, and client engagement to ensure optimal service delivery and prescription fulfillment.

Responsibilities include BI onboarding, performance oversight, and compliance with HIPAA, with collaboration across HR and Clinical Directors to address staffing and retention, plus front desk

Qualifications

• Minimum of a high school diploma.
• Minimum of 4 years of experience in a professional office environment.
• Previous experience in a front desk or administrative support role.
• Strong background in customer service; experience in client-facing roles preferred.
• Demonstrated ability to work independently with minimal supervision.
• Proficient in Microsoft Office Suite and other relevant software, including email, internet applications, databases, and project management tools.
• Exceptional organizational, time management, and multitasking skills.
• Maintains a professional demeanor, positive attitude, and polished appearance.
• Excellent verbal and written communication skills.
• Ability to adhere to strict protocols and maintain compliance with HIPAA regulations.
• Comfortable working in a fast-paced environment with daily deadlines.
• Receptive to feedback and adaptable to changing priorities.

Responsibilities

• Schedule Support: follow protocols to manage session cancellations and rescheduling for in-center clients.
• Coordinate prescription fulfillment and assess scheduling between assessors and new clients.
• BI Support: assist in hiring discussions; coordinate BI onboarding, tech setup, and early concerns.
• Oversee BI performance and alignment with clinical standards, and manage annual review data reporting.
• Ensure BI credentialing steps and 5% BCBA supervision requirements are maintained.
• Client Supports: serve as a positive contact for clients and caregivers; explore make-up sessions or extended hours.
• Center Needs: maintain a clean, compliant clinic environment; manage front desk duties and mail flow.
• Promote center events and handle daily center operations, including opening/closing and staff coverage.
• Conduct in-center tours to highlight clinic space and clinical excellence.

Skills

Customer service

Independence

Organizational skills

Communication skills

Microsoft Office

HIPAA compliance

Education

High School Diploma

Job description

ACES (Comprehensive Educational Services) seeks a Clinic Operations Manager to elevate autism treatment standards by providing administrative support to clinical staff. The role focuses on scheduling, staff coordination, and client engagement to ensure optimal service delivery and prescription fulfillment.

Responsibilities include BI onboarding, performance oversight, and compliance with HIPAA, with collaboration across HR and Clinical Directors to address staffing and retention, plus front desk